Privacy Policy — Solat PK

1 Who We Are

Solat PK is an online sports betting and gaming platform built specifically for players in Pakistan. The platform offers sports betting — with a primary focus on cricket, Pakistan Super League (PSL), T20 internationals and football — alongside Slot Games and a Live Casino. All transactions on the platform are conducted in PKR.

For the purposes of this Privacy Policy, "Solat PK", "we", "us" and "our" refer to the platform operating at solatpk.pro. "You" and "your" refers to any individual who accesses, registers for or uses the Solat PK platform in any capacity.

If you have any questions about how your data is handled, the primary contact for privacy-related matters is [email protected].

2 Data We Collect

Solat PK collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site and app, and from payment processors when you make a deposit or withdrawal. The categories of data we collect are set out below.

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data. Where identity verification requires document submission, those documents are handled with additional care and retained only for as long as legally or operationally necessary.

3 How We Use Your Data

Your data is used strictly for the purposes that are necessary to operate your Solat PK account and deliver the services you have signed up for. We do not use personal data for any purpose that is incompatible with the reasons it was originally collected.

• Account management: To create, maintain and secure your player account, including login authentication and account recovery.
• Transaction processing: To process deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, Bank Transfer and cards, and to maintain accurate financial records for your account.
• Identity verification: To verify your age and identity as part of the registration and KYC process, and to comply with our obligations to prevent underage use of the platform.
• Customer support: To respond to queries, investigate complaints and resolve account issues you raise with our support team.
• Responsible Gaming: To monitor betting patterns where a player has set self-imposed limits or where there are signs of problem gambling, in order to enforce those limits and protect the player.
• Platform improvement: To understand how players use the platform, which sports markets are most popular (cricket, PSL, football, Esports) and which features need improvement — using aggregated, anonymised data wherever possible.
• Fraud prevention: To detect and investigate suspicious activity, duplicate accounts, bonus abuse and any other behaviour that may be in breach of our Terms and Conditions.
• Service communications: To send you important account-related notifications such as withdrawal confirmations, security alerts or policy update notices. These are operational communications, not marketing.

If you have opted in to receive promotional communications, we may also send you information about relevant bonuses, PSL season promotions and other offers. You can opt out of marketing communications at any time through your account settings or by contacting support.

4 Legal Basis for Processing

Solat PK processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing your registration details, identity data and transaction data is necessary to provide you with the account and services you have signed up for. Without this processing, we cannot operate your account.
• Legitimate interests: We process technical and usage data to improve platform security, detect fraud, prevent abuse and maintain the integrity of our sports betting markets. These interests do not override your rights.
• Legal obligation: Certain data processing — particularly identity verification and financial record-keeping — is necessary to comply with applicable legal and regulatory obligations.
• Consent: Where we send optional marketing communications or use non-essential cookies, we do so only with your consent, which you can withdraw at any time.

5 Data Sharing

Solat PK does not sell your personal data. We share it only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: When you deposit or withdraw funds, the relevant payment provider — JazzCash, Easypaisa, Raast or your bank — receives the transaction data necessary to process the payment. Each provider operates under their own privacy and security standards.
• Identity verification services: Where third-party KYC providers are used to verify your identity or age, the minimum required data is shared for that specific purpose only.
• Technology and infrastructure providers: Hosting, analytics and security service providers may process certain technical data in the course of delivering their services to Solat PK. These providers are bound by confidentiality obligations and cannot use your data for their own purposes.
• Law enforcement and legal proceedings: Where we are required by applicable law, court order or legitimate legal process to disclose information, we will do so. We will notify you where legally permitted to do so before complying.
• Business transfers: In the event that Solat PK undergoes a merger, acquisition or sale of assets, player data may be transferred as part of that transaction. You will be notified of any such change that affects how your data is used.

6 Cookies & Tracking Technologies

Solat PK uses cookies and similar tracking technologies to keep your session active, remember your preferences and understand how the platform is being used. When you first visit the site, you will be presented with a cookie consent notice.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand which pages players visit most, how long sessions last and which sports markets — such as PSL, T20 cricket or football — attract the most engagement. This data is aggregated and does not identify individual players.
• Preference cookies: Used to remember your language and display settings so you do not need to re-enter them on every visit.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the Solat PK platform or your account.

7 Data Retention

Solat PK retains your personal data for as long as your account is active and for a defined period thereafter, based on the nature of the data and the reason it was collected.

• Account and identity data is retained for the duration of your account and for a period of up to five years following account closure, to meet financial record-keeping obligations.
• Transaction records in PKR — including deposits and withdrawals via JazzCash, Easypaisa, Raast or Bank Transfer — are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for up to two years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and usage data used for analytics purposes is typically retained in aggregated form only after six months, with individually identifiable technical data deleted or anonymised at that point.

Once a retention period expires, data is securely deleted or irreversibly anonymised. Solat PK does not retain personal data beyond what is necessary for its stated purpose.

8 Your Rights

As a player on Solat PK, you have a number of rights over the personal data we hold about you. You can exercise any of these rights by contacting our support team at [email protected] with a clear description of your request.

9 Security Measures

Protecting the personal and financial data of Solat PK players is a core operational priority. We have implemented multiple layers of technical and organisational security to reduce the risk of unauthorised access, loss or disclosure.

• All data in transit between your device and Solat PK servers is protected by TLS encryption. You should always ensure the padlock icon is present in your browser when using the platform.
• Account passwords are hashed using a strong one-way hashing algorithm. Solat PK staff cannot view your password and will never ask for it.
• Access to personal data within the Solat PK platform is restricted on a need-to-know basis. Support staff can only access the specific account data necessary to assist with your query.
• Our infrastructure is monitored continuously for signs of intrusion, unusual access patterns or data exfiltration attempts.
• In the event of a data breach that is likely to result in a risk to your rights, Solat PK will notify affected players as promptly as practicable with information about what happened, what data was affected and what steps to take.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone.

10 Children's Privacy

Solat PK is strictly an adult platform. Registration and use of any feature — including sports betting on cricket and PSL markets, Slot Games and Live Casino — is limited to individuals who are 18 years of age or older.

We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be immediately suspended, any associated data will be reviewed and the account will be closed. Any balance held will be handled in accordance with our Terms and Conditions.

If you believe a person under 18 has registered on Solat PK, please contact [email protected] immediately so the matter can be investigated and resolved promptly. For tools to help prevent underage access to gambling platforms, please visit our Responsible Gaming page.

11 Policy Updates

Solat PK may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in data processing practices or changes in applicable requirements. When we make updates, the revised policy will be posted on this page with an updated effective date shown at the top.

For material changes — those that significantly affect how your data is used or your rights as a player — we will notify registered account holders through their registered contact details or through an in-platform notification before the change takes effect.

We encourage you to review this page periodically. Continued use of Solat PK after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any update, you should stop using the platform and contact support to close your account.

12 Contact Us

For any questions, concerns or requests related to this Privacy Policy or the handling of your personal data on Solat PK, please reach out to our support team using the details below: